9weket's Privacy Policy

9weket is a trusted online gaming and betting platform operated for users in Bangladesh. We believe that your privacy is a fundamental right. This Privacy Policy ("Policy") describes how 9weket collects, uses, stores, and discloses your personal information.

By using this platform you accept the terms described in this Policy. If you have any questions, please contact us.

When you register on 9weket and use our services, we may collect the following types of information:

1.1 Information You Provide Directly

Information you give us yourself when you create an account or use our services:

• Full name and date of birth
• Mobile number and email address
• National ID (NID) number — for identity verification
• Bank account or mobile banking details (bKash, Nagad, Rocket, Upay)
• Login credentials (username and password)

1.2 Automatically Collected Information

Information collected automatically when you use our platform:

• IP address and device information
• Browser type and operating system
• Pages visited, click history, and session duration
• Data from cookies and similar tracking technologies
• Betting history, transaction records, and gaming activity

1.3 Information Received from Third Parties

In some cases we may also receive information through trusted third parties:

• Transaction confirmations from payment processors
• Information from identity verification service providers
• Information from fraud prevention service providers

We use the information we collect for the following purposes:

2.1 Account Management and Service Delivery

• To create and manage your account
• To process deposits, withdrawals, and other financial transactions
• To provide bonuses, promos, and VIP rewards
• To operate betting and gaming services

2.2 Identity Verification and Security

• To verify your identity and prevent fraud
• To comply with anti-money laundering (AML) regulations
• To protect accounts and prevent unauthorized access
• To restrict access for users under 21 years of age

2.3 Customer Support and Communication

• To resolve your questions and complaints
• To inform you of important account updates
• To send relevant promotional offers (with your consent)

2.4 Platform Improvement

• To review and improve the user experience
• To develop new features and services
• To identify and resolve technical issues

To ensure the security of your information, 9weket has implemented industry-standard technical and organizational measures.

3.1 Technical Security Measures

• SSL/TLS Encryption: All data transferred between your browser and our servers is encrypted
• Secure Database: Sensitive information is stored in encrypted form
• Firewall Protection: Our systems are always protected by active firewalls
• Regular Security Testing: Our infrastructure goes through regular security audits

3.2 Retention Period

We retain your personal information for as long as your account is active or as needed to provide our services. After an account is closed, some information may be retained for a set period to meet legal obligations. Financial transaction records are retained for the long term in accordance with regulatory requirements.

3.3 Steps in the Event of a Data Breach

If an unexpected data breach occurs, we will act promptly and notify affected users in accordance with applicable law.

9weket may share your personal information with third parties in the following limited circumstances:

4.1 Service Provider Partners

Only necessary information is shared with payment processors (including bKash, Nagad, Rocket, Upay, and bank services), identity verification providers, and technology suppliers. These partners are required to comply with our privacy standards.

4.2 Legal Obligations

Information may be disclosed in response to lawful directives from Bangladeshi law or regulatory authorities. This includes court orders, requests from law enforcement agencies, or other legal processes.

4.3 Fraud Prevention

Relevant information may be disclosed to help prevent and investigate fraud, money laundering, or other illegal activities.

4.4 Business Transfers

In the event of a business merger, acquisition, or asset sale, user information may be transferred. In such cases we will notify you in advance.

Our website uses cookies and similar tracking technologies to improve your experience.

5.1 Types of Cookies

• Essential Cookies: Required for the basic operation of the platform — maintaining login sessions, ensuring security
• Functionality Cookies: Remember your preferences and settings
• Analytics Cookies: Help us understand how users are using the platform

5.2 Cookie Controls

You can control or disable cookies by changing your browser settings. However, disabling certain essential cookies may cause some features of the platform to stop working properly.

As a 9weket user, you have the following rights over your own personal information:

6.1 Right to Access Information

You have the right to request a view of what information we hold about you. To make this request, contact our support team.

6.2 Right to Correct Information

You may request correction of any inaccurate or incomplete information stored in your account. Most information can be updated directly from your account settings.

6.3 Right to Delete Information

In certain circumstances you may request deletion of your personal information. However, we may be required by law to retain some information.

6.4 Right to Object to Processing

You have the right to object to your information being used for marketing purposes. Upon such a request we will immediately remove you from marketing communications.

6.5 Right to Data Portability

You may request a copy of your personal information in a structured, commonly used format.

9weket strictly prohibits use of the platform by anyone under 21 years of age. We do not knowingly collect personal information from minors.

Age verification is a mandatory step in the registration process. If we become aware that a minor has created an account, that account will be closed immediately and all related information will be deleted.

We may update this Privacy Policy from time to time due to business needs, technological changes, or legal obligations. For any significant changes we will:

• Update the date on this page
• Notify registered users by email
• Display a notice on the platform

We recommend that you review this Policy regularly. Continued use of the platform after any changes will be considered acceptance of the updated Policy.